POSITION TITLE: Assistant Property Manager CLASSIFICATION: Non-exempt -- 30-35 Hours
REPORTING RELATIONSHIPS
POSITION REPORTS TO: Property Manager
POSITIONS SUPERVISED: None
POSITION PURPOSE
The Property Assistant Manager supports the Property Manager in the daily activities of maintaining facilities and making sure apartments and their facilities are managed properly. The Property Assistant Manager plays an important role in tenant-landlord relationships and in the improvement of the apartments and building.
ESSENTIAL FUNCTIONS
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment
Participate in training to comply with new or existing laws
Comply with federal, state, and company policies, procedures, and regulations
Demonstrate an ability to support and contribute to the property team
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Assume Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines
Distribute all company or property-issued notices
Accept rental payments and return receipts if requested
Greet prospective applicants
Orient new residents to community
Ensure current resident files are properly maintained
Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, etc.)
Ensure all paperwork is accurate, complete, and submitted on a timely basis
Distribute and follow up on renewal notices
Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to tenants on all matters
Maintain open communication with Property Manager and Property Maintenance
Contribute to cleanliness and curb appeal of the community
Assist in planning tenant functions. Attend functions and participate as host for any functions as directed by the Property Manager
Enforce policies of the community
Ensure that unsafe conditions are corrected promptly
Direct all to follow a “safety first” principle
Protect Applicant/Resident Files
Follow EIV System Security Policy
Process annual recertifications
Complete maintenance requests promptly
Handle on-call duties in the absence of the manager; Ability to work overtime as needed
Job Type: 30-35 Hours
Benefits:
Work Location: In person
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